DOH: COVID data server issues are being resolved


MANILA — The Department of Health (DOH) assured on Saturday that it continues to resolve issues with the COVIDKaya data collection server, an issue that has persisted for more than 2 weeks now.

The problems began on September 24 when the DOH did not report any new deaths in its bulletin, and persisted until Saturday, causing the usual daily notification of cases scheduled for 16 hours to be delayed.

But Deputy Health Secretary Maria Rosario Vergeire said the department has implemented solutions while continuing to work out technical issues with the Department of Information and Communications Technology (DICT).

“May you find short-term solutions with mamayang gabi, titigil ang COVIDKaya from 6 p.m. to 6 a.m. tomorrow (Sunday) for minor issues,” Vergeire said in a public briefing.

In the long term, the authorities have agreed to put in place additional servers and a backup system to prevent the problems from recurring in the future, she added.

At the end of September, Dr Alethea De Guzman, director of the agency’s epidemiology office, acknowledged that the digital platform’s server had already reached capacity.

De Guzman said the COVIDKaya server went down from September 23 to 26 and was unable to manage, receive and process much of the raw data transmitted by the COVID-19 document repository system.

“In the long term, we’re also trying to have these backup systems for the DOH. mga kababayan, ”Vergeire said.

No details on the operation of the backup system were provided.

Before the DOH releases its daily case bulletin, data is pulled from COVIDKaya at 1 p.m. daily. This row list undergoes the necessary formatting and initial preprocessing for deduplication.

Duplicate tagging, which is then done by automated and manual processes, will be reconciled to the original entry before being removed from the row list.

Finally, the deduplicated rows are further checked for consistency and validity of the case information. The data drop is generated and is used to update the COVID-19 Tracker, according to the DOH.

The agency had reported separate notices for its backlogs, including new cases, duplicates and additional deaths, due to the system glitch.

The DOH on Friday recorded 10,670 new cases and 191 new deaths, bringing the total number of reported infections in the country to 2,643,494 and the total number of deaths to 39,232.

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