Exploring Alternatives to OEM Maintenance | Knowledge of the data center


Figuring out how to best support your networking hardware at different stages of the asset lifecycle can be a difficult task, especially when it has reached EOSL with OEM.

Identifying the most suitable scenarios and timelines for when to transition to an effective TPM can seem daunting. First, let’s review key terminology used by original equipment manufacturers (OEMs). End of Life (EOL) means hardware support is no longer available from the manufacturer. When a manufacturer stops selling a particular device, it stops updating software codes and indicates when it stops maintenance, (EOSL – End of Useful Life). This EOSL date (also called LDOS – Last Support Date) can vary between 3 and 5 years from release. The age of the asset is a critical factor to map, as reaching “EOL” does not ultimately trigger the need for alternative maintenance options. However, there is a direct correlation between the age of assets and whether TPM maintenance options become financially attractive. Typically, economic data becomes compelling 2-3 years after the end-of-life announcement indicating an optimal time to start exploring TPM options. It has been extensively documented by leading analysts including Gartnerthat TPM contracts can offer customers savings of 50% to 70% on OEM support.

Determine which support options are best for you:

Chances are you have equipment in your IT fleet at different stages of the IT lifecycle from different OEMs. Figuring out how to best support this equipment can be a challenge. That’s why Park Place Technologies offers free ClearView™ AssessmentAn objective recommendation for which of your network devices should remain on manufacturer support, those we recommended moving to Park Place™ Equipment Maintenanceand equipment that matches NetSure+ – our support which combines third-party support with our global logistics expertise.

A hybrid support approach, which can be achieved with tools such as a ClearView™ assessment, helps you make smarter support decisions. A review of your network assets can indicate optimal SLA requirements and long-term business needs.

Some networking kits should never be outsourced:

Regardless of age, there are some clear prohibitions against outsourcing network maintenance. A third-party maintainer should suggest placing items under OEM maintenance that are heavily dependent on subscription services and/or involve software updates that are only available with an OEM support contract and migrating the rest of the equipment to third-party maintenance. If your equipment is better suited to remain on OEM support due to subscription services, but you are still interested in 24/7 worldwide support, including parts, labor and technical support at distance – Park Place Technologies’ Netsure+ may be the best option for you.

Setting blocking network maintenance options:

The first step in any hardware lifecycle management process is to set the starting point with a complete understanding of all network assets. Using a Network discovery tool to automatically discover what stage the network asset is at in the lifecycle by noting key milestones – including End of Sale (EOS) and End of Software Maintenance (EOSW) dates. Manufacturers typically add end-of-support terminology, including last date of support (LDOS), end of support (EOS), and end of life (EOSL). This hybrid approach considers all equipment, including wireless access points and network directors from different OEMs. Flexibility to add and remove assets is an essential part of using server maintenance companies. Check with TPM for reassurances when things go wrong – Park Place Technologies reassuringly offers a First-Time Fix™ Guaranteemeaning that if the network hardware issue is not resolved on the first visit, a credit is issued for the next month of monitoring on that device.

Identifying EOS milestones and support options in advance will give you greater freedom to make informed support choices. You’ll be able to understand where it makes sense to pay extra for manufacturer support, and where you have the opportunity to extend product lifecycles, reduce OPEX, and defer capital expenditures by leveraging left equipment maintenance.

Park Place Technologies – on hand to advise you in detail on your network maintenance options.


At Park Place Technologies, our portfolio of hardware maintenance, professional services, managed services, software solutions and hardware sales can help you optimize a variety of IT projects.


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